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Not all of our projects neatly fit into one (or more) of the categories below, but we’ve organized our offerings into the following four areas to help our clients better understand the many areas that we can support.


PMO: Hire us to manage key Project Management Office functions with a structured, common-sense approach.


  • We directed program management for a new financial services product pilot, and developed the strategy for the overall rollout.
  • We managed critical workstreams in the design, development, and execution of a unique and unprecedented online marketing campaign for a large financial services corporation.

Process / Reengineering: Bring us in to help you link project objectives to appropriate processes and systems to enable consistent results.


  • We documented, modernized and streamlined fulfillment processes to drive new levels of efficiency and performance for a national healthcare services foundation.
  • We developed processes and templates to help a specialty retailer deliver better results from their website reporting, support, and development activities.

Change Management: Lapine’s approach to employee behavioral change is based on a series of well-defined activities that together comprise a proven process for adoption of collaborative tools.


  • We guided transformation activities for the enterprise-wide re-branding of a national health insurance company and a national healthcare client, as well as implementing a brand champion strategy for a consumer financial division.
  • We assisted in the re-organization of marketing, branding, and omnichannel communications for a division of a major investment firm, and for a major insurance client.

Platform Implementation: Rely on our proven track record to implement industry standard solutions tailored to your organization’s needs.


  • We have successfully deployed CRM platforms at both a large healthcare provider and a major broadcasting company
  • We have enabled workforce digital collaboration tools through technology configuration and user training.
  • We have implemented and updated customer-facing and internal content/digital asset management systems for clients in a range of industries.

User Experience: Leverage our experience design expertise to improve the overall end-to-end customer experience across channels.


  • We created the user experience design and content update models for a large healthcare provider’s digital brand portal.
  • We conducted a customer segmentation study of the customer base for an online B2B procurement marketplace.

Ideation: Utilize us for structured brainstorming sessions, where we encourage the appropriate divergent and convergent thinking to generate new solutions.


  • We helped a large financial services client identify new ways of leveraging its interactive capabilities to promote an innovative social media campaign.
  • We provided strategic support and analysis for the development of a new consumer positioning strategy for a large credit card company.